Brand new dishwasher! (Philadelphia, PA). Cascade 8x leaves a white film on my dishes. We’ve never heard of that but we think it has gone bad. It may be jamming up the door. from unclean dishes. Destroyed in January 2020. Good luck! My aunt told me all of this when I bought a used dishwasher a while ago and I haven't had any problems with it, as I have been following her advice. I didn’t catch on to the initial signs like powdery residue- I assumed I’d hit the rinse only cycle by mistake since I use it often. They seemed to do a good job of getting my dishes clean. The repairman said the Dawn additive is corrosive the pump shaft connection to the propeller. Cascade gel pacs are anything but convenient. I was really wrong, I have bought Cascade for years (since it first came out) I lost my job so trying to save money I bought Finish which is on sale a lot. I used to always buy my Cascade 62 count. I pulled all the dishes out and washed them in hot water - needed to use a scrubby to get everything off. Shame on Cascade and P&G. I started taking apart all of the internal assemblies and under and around each one there was a huge glob of gelatin. Won’t be using it anymore. This didn’t happen with the old regular Cascade. Well I took it out and it looks as if someone had shoved the filling of a diaper in there! Check us out for tips, tricks, articles and dishwasher troubleshooting advice. I then experimented by running the dishwasher with no soap. So basically, yeah, several people have said the video and Cascade's response in general is not fixing the problem. I WILL discontinue using this product and ALL Cascade/Dawn products. I’ll find a different brand. I tried to run my dishwasher yesterday and it kept turning itself off during startup. We just had a new Miele Futura Dimension dishwasher installed today. • Cleans 24-hour stuck on food. Cascade Clean Dishwashing Detergent reviews: Pods broken in Pac and some have powder inbox. We threw away all cascade products and had to buy a new dishwasher today. I've used about 60 of them on normal loads and I noticed in the bottom there was a gunk in the strainer part. And it's formulated with the grease-fighting power of Dawn. I have to wash twice because the pouch won't dissolve. I make sure nothing too tall is in front of dispenser. I now have to replace items that I had no intention of doing so because some new others were still good. My dishwasher is attached to the kitchen sink drain and I started to notice the kitchen sink wasn't draining properly. Let it sit overnight and use your dishwasher the next morning. $24.98 $ 24. That's what the page is about. NOT GOOD AT ALL ANYMORE is leaving scum on dishwasher and I have noticed it is not cleaning my dishes as good as it use to. It now works and he dishes are clean But, the white film/clogging is starting again. And it's formulated with the grease-fighting power of Dawn. Think I will go back to Finish! I'm switching to regular liquid detergent not gel. !...like small cellophane and fiber. Watch; Cascade Fresh Scent Complete Dishwasher Detergent ActionPacs, 90 ct. … First, make sure that there is nothing blocking the dispenser cup. The repairman said he’d been replacing at least one motor a week on various brands due to these gel pacs. Try using a liquid or gel dish washing detergent if this is the case. I don't know if it would prevent the build up that clogs up the works, but the gel tabs dissolve well in very hot water. Cascade With Shine Shield Dishwasher Dish Detergent I used to think that all the dish washer detergents are the same so I would buy the cheapest brand. I am pretty disgusted as I know I put only partially clean dishes back on the shelves at first. Funny thing is inside the dishwasher indicated to use Cascade Platinum....they just don't say powder/gel packs/liquid. I have a kitchen dishwasher and that it what was recommended. Finally, the motor burnt out-Whirlpool/Kitchenaid had an agreement with Cascade to recommend the action pacs and my machine came with free samples. It’s not Cascade’s fault – check your local government and find out whey they are banning phosphorus. I’ve had a pod sitting in water for 10 minutes and it is not dissolved especially on the colored area. They need to test under real world conditions. Cascade Platinum ActionPacs Dishwasher Detergent. I opened my dishwasher which is 1 week old, to add a dish, and there was gel pack partly open, lying on a plate. I'm going back to Sam's store and returning the box. Why do my dishes cloud with your pods? Will cease using Cascade after reading the comments above. Cascade Complete Dishwasher Detergent, with Dawn Grease Fighting Power, 90 Fresh Scent Action Pacs. Add 1 cup of vinegar to the wash cycle once the initial fill up begins. Please don’t say switch to the gel, I am 76 years old and can’t squeeze those bottles. Run water in your sink until it is hot for the most efficient, effective use of your dishwasher and dissolving of packs. Maybe try putting it into an air-tight container. The pac dissolved enough to wash my dishes, but after 1 year of using my new dishwasher, completely clogged my dishwasher. Are you running the water at the sink until it's very hot before starting the dishwasher? I would open my dishwasher and find that the pack was stuck in the dispenser and had not dissolved, so I had to run the dishwasher again. My dishwasher destroyed in 5 years. I started using Cascade gel paks. I started my Kitchen Aide washer 5 minutes ago, opened the door to check on pack and there it was dangling. Found a piece of plastic pod on a dishwasher part, removed it but still have a leak. WRITE A REVIEW. If you have dishwasher troubleshooting questions, we have the answers. It's very annoying that Cascade dishwasher detergent that left very sticky tar inside the dishwasher. It cost me a hefty price in plumber fees. I will never use this product again. He said What are you putting in here! I ran the washer and it did not dissolve cascade complete 12x power. I suggest that everyone else do the same. I like Cascade pacs, but, they don't dissolve in my whirlpool dishwasher. I ran it through 2 rinses and 2 more washes, and they still were not removed. But after trying several things I discovered that the top spray mechanism for the bottom rack had sagged to a 45 degree angle which was not easily noticeable when loading that rack. This is not by their choice as we see it but by laws being passed by individual states. Perhaps coincidence, but the pump just went out and it will no longer drain. Today I have run my dishwasher (now on the 3rd try) to get the tab to dissolve. I used them 7 or 8 times. It pops open as soon as I close the door. The inside of pump housing and water path from filter to pump were clogged to the point where I had to use a screwdriver to clear out all of the hardened crud. The pods had clogged my pipes going to my septic. Excellent product easy to use. The pod dissolved ok from the soap dispenser, at least I didn't see anything left in there and didn't see a pod sitting anywhere. I have a brand new dishwasher and these will dissolve maybe 50 percent of the time. I have never had an issue with any gel pacs dissolving. Tried to use the Cascade platinum pacs for the first time today, but with no success. We just got a new dishwasher about 6 months ago and everything was working fine. Free shipping. When I got to the impeller, the screen in front of it was completely covered with gelatin preventing water flow through it. I used mostly Cascade but also Great Value Automatic Dishwasher from Walmart that says its Compared to Cascade. Is it still Good to use it? I wonder if some of the problems might be because people are not running the hot water before starting their machine? No. Used Cascade powder from box and worked great, but tried pods twice and dishwasher will not open to let water out to begin cleaning. I am at my wits end. I ran it again and it did not dissolve and there was a lot of suds in the bottom of the washer. Dishwasher pod squirted me in eye had to go to ER and cornea graft. Thanks! Cascade with phosphate has been banned in most states, so it’s difficult to get anywhere. About 1/3 of each pod had hardened like cement! Will use no more. He found undissolved detergent gel pacs stuck in the pump intake that pumps water to spay the dishes during the wash cycle. I am using another brand (the one with the red ball in the middle of the square gel pack) and they aren't dissolving completely either and are clogging up my dishwashers filter intake. Only once in 7 years did I find the tablet on the bottom, not dissolved. Then I bought Cascade with Dawn detergent and it put a white film on my plastic stuff. And the dishes are sparkling clean. Not sure about other brands but do not use Cascade gel packs. I have had nothing but problems with them not dissolving and had to take apart the appliances and found it was clogged with the pod film😡. When I put the Cascade pods inside the dispenser they stick to the back, So when the dishwasher is done, you can open it up and the soap pod is still in the open dispenser. There is a problem with these tabs and in my opinion if your not having problems with them now you just might in the future. I am now using the dishwasher with no soap and everything is fine. I've used the Cascade Gel Packs in both an older model machine as well as one that is now about 18 months old. I have used Cascade gel packs for years and I love them. From: Shannon N. Subject: dishwasher detergent. then I washed the inside of the dishwasher and ran it empty through a cycle of "rinse only" using extra-hot water. As soon as repairman looked at dishwasher, he told me to quit using Cascade. From what we understand, Cascade has had to change their formula so that there are no phosphates. To big a chance to take. My pods only dissolve about half of the time and I have to pick them out of the holder with a toothpick, however, the dishes still look clean and the stainless steel interior sparkles. While stacking the dishwasher you must make sure that the water can reach the gel packs on the door. I've sprayed Pam in dispenser 1st. Then I put two and two together and 2 weeks ago my husband had to change the pipe under the sink. Won't buy this product again. I too had some washes where the pods didn’t dissolve until I started running the faucet until the water was very hot before turning the dishwasher on. I’m filing a complaint about the dishwasher detergent. Customer not happy with Cascade complete. Shampoo? These pods do have such concentrated soaps and detergents that getting them in your eye can have much more severe consequences than even regular soaps we're more used to. Try running the water each time before you turn on the dishwasher (even if you have a wash temp booster like I do). I didn't make the video. You can even run a load of dishes with the vinegar. Why doesn't the manufacturer do something!!!!! My dishwasher flooded my house during the night using these pods! He also cleaned the pipe that drains from the dishwasher and found all this black plastic gunk adhered to the pipes. It was good for a while , but tonight AFTER I put away what I thought were clean dishes I found the rock hard soap packet. The laws aim to keep phosphates out of anything that ends up in the waste water or any water that could end up in lakes. 97 - $9.48 $ 9 . Also the entire gasket around the tub strainer was all broken and eaten away. The front can also become dislodged without the back part coming unsnapped. Thank You!! I have been using Finish dishwasher packets in my Whirpool dishwasher and had been very happy with the results. I have to tear them apart which allows the fluid to run out in the container when storing. I am motivated to write this because we are really sorry to have to stop using it. [Admin:] If you have a complaint about a certain brand, maybe contact the manufacturer of it. My first wash had a partial left over pod with detergent in it. It’s not Cascade’s fault – check your local government and find out whey they are banning phosphorus. Nothing is wrong with my dishwasher. I’ve run the dishwasher twice and it doesn’t dissolve when other brands dissolve fine. very unhappy homemaker….. From: marcea wolfe Subject: bad dishwasher deterg. What is the specific product and where can I buy it? Very disappointed in Cascade. I choose to use your competition and publicly talk against your product. I have used cascade for years and I never before had these kind of problems… Whats up? I have been noticing an awful gel-like film on my glasses lately. My dishwasher stopped working all together. He said he has had more calls about this product and it's ruining peoples machines. I just bought a new dishwasher from Costco, and started trying Cascade. I was so annoyed with Finish and wanted to scream over the glasses and dishes. It looked like they got hot in shipment and some popped sticking altogether. I removed the side panel and cleaned the thing out and no more problem. I'm sticky. Last night I go t to use it, the sales guy said only use Cascade platinum, so I did. ... Cascade ActionPacs Fresh Scent Dishwasher Detergent with Dawn (60-Count) (9645) Model# 003700014392 $ 11 97. Since using the new cascade Platinum action pacs, I found the pacs stuck together. They also suggested to run the kitchen sink water until it is as hot as you can get it, and then run the dishwasher. Totally undissolved again! “I have used your product and I am so disappointed on how it left my dishes. I have been using Cascade Action Packs for over a year. Now you may ask if my water is hot enough to dissolve and YES it is. I have tried 3 times. To learn more please see my product review disclosure statement. I try to make sure it is dry when I close the little door. "Anonymous" solved my problem! Free & Clear has no heavy perfumes yet offer a light citrus scent. I used Cascade lemon action pods last night for the first (and last) time. Not so convenient when you have to run the sink taps or wash everything twice. I live in Florida with a high humidity. It seems as if you changed the solution to foam more. It's easy to do. This week I get to share with you my Cascade Platinum dishwasher detergent review. Eventually came the undissolved pods. Also, please send me a replacement for the orange-the complete is fine, the orange is not. Millions of dedicated customers who buy and use Cascade may reconsider their loyalty to this company after this mess, because this "new" Cascade dishwasher detergent is a permanent problem for all of us who can't clean up what their "new" Cascade caused. where is the Cascade science team on this? I always run the water in my kitchen sink before turning on my dishwasher to ensure that my dishes are getting washed and initially rinsed with nothing but HOT water. My cup was full, so that wasn't the problem. I've run the same load of dishes three times with two different gel packs, but neither of the gel packs dissolved in the machine (one gel pack went through two washes). Just happened to me. Its gross to say the least. The packets seem to dissolve, but the soap doesn't appear to dissolve completely. I will also tell anyone who cares NOT to use them too. Very sad...we bought a high end Kitchen Aid dishwasher 2 years ago....used Cascade Platinum Gel Packs....now the pump is gone...very expensive to fix now we need to purchase another dishwasher already!! why does cascade platinum tarnish my silverware? I cleaned everything, put it back together, and it works fine. I took the bottom rack out and the screen that covers the bottom of the machine was almost completely clogged with a layer of this thin cement-like material. We’d just like to remind everyone that this is not the official Cascade detergent website. It also collected on the bottom of glasses that held water after the load was done. Over the recent holiday I opened a new container of Cascade platinum tablets. ... and nothing to do with the Rolling Stones! I've used it in my dishwasher and never had any problems. I have taken photo’s and if you would like to see what they look like, feel free to email me. Hi, I'm Taylor, a busy mom with 3 kids, so I have lots of hands on experience with house cleaning, laundry and my fair share of spots, spills and other messy catastrophes. Required fields are marked *. If your dishwasher has an extra-heat wash, try that. Has anybody else had this problem recently? This leads me to think the problem is with my dishwasher. I'm done. 4.7 out of 5 stars 299. I bought a huge container at Costco of these & they weren't cheap! I had to call a technician out and it cost $100.00 to fix and reset it. Thanks for your time. Cascade Platinum ActionPacs dishwasher detergent Cascade Platinum ActionPacs dishwasher detergent cleans burnt-on messes in just one wash, with no pre-wash needed. First I bought your new improved liquid and it turned to sand and could not be used. This seems to do the trick. Join in and write your own page! I ran it 2 more times with no detergent and suds were at bottom of the washer. If I get the same results I will be done with Cascade. Is this the undissolved Cascade packet? There are several solutions being listed and Finish detergent seems to be working well for people. I had just bought a new box of Cascade pods and assumed that was the problem. My dishes come out sparkling and clean. From: MARLENE SLEDGE Subject: cascade with bleach. My friend has a 6 year old GE dishwasher and found a huge pool of water on her wooden floor which by the way got ruined. If moisture gets to it, it is like glue keeping the flap shut on the dispenser. I have used Cascade for years. Useless and was a waste of my money. I originally started using these pods and they wouldn't dissolve. Looking to be able to find help from Procter and Gamble. Learn more about Cascade dishwasher detergent and get solutions to dish issues and tips on how to wash dishes, clean glassware, and much more. My dishwasher gets plenty hot and plenty of water. Wish I had read reviews before buying Cascade pods. It was mainly a cosmetic, we thought, until recently. Anyone need an unopened bag? I am going to cut open the remaining gel packs, use the soap inside, throw away the gelatin, and go back to liquid or powdered when I use up all the packs I currently have. Now, the inside of our glasses are coated with a lot of food particles. This will help dissolve any calcium buildup, etc. We are lucky it didn't close off completely. When I was unloading the dishwasher last night I questioned whether I had actually run the cycle because of the condition of the dishes. I have been using Cascade Platinum gel packs for a couple years. When Igot to the bottom of the container 4 of the pods were all melted together,I tried to separate them but when I did they spilled all out of the package. I decided to put one of the two undissolved gel packs in a bowl of hot water (like in the video link that is posted) and it completely dissolved in the bowl in less than a minute. I’m sticking to his advice! Platinum at BJ's club, we love this product, but the price has steadily increased so much that we have had to switch to the BJ's Brand. And even THAT didn't dissolve!!! And I've used Cascade for more the 30 years! This is so disappointing that I am looking and going to try another product. The Cascade Complete has green & blue gels in it claiming Dawn liquid has been added to the pack. However, Lemi Shine Booster and Finish Hard Water Booster Powder can play significant role in balancing the pH of your water. Powder, not tabs. They're sticking in the compartment where you first place them. I think someone should look into the wrapping …. Recently I purchased a box of Cascade Advanced Power and it took some of the aluminum coating off the bottoms of the pans and now they are rough and I have a glass top stove. Used for 5 year in dishwasher. It seems to be working the first few times, but recently it happened twice the pacs didn't dissolve at all. My sink drain started to back up. When you subscribe to my free weekly newsletter you will receive a free printable laundry stain removal chart that you can reference as needed. Is there anyway I can get a refund on this? It stays stuck in open dispenser only partially dissolved. After 38 years I had to replace my GE dishwasher. So I tried again with extra hot temperature. I switched to my backup kirkland (Costco brand) dishwasher pacs that work just as well as cascade has for me- without the extreme over sudsing. Dishes are all rinsed before going into Bosch DW and water is hot before starting. He started the washer and it ran OK. Had just opened up new container of New Cascade Platinum. I wish I'd read this before I too called a repairman. So that’s the situation. Notify me of follow-up comments by email. No clean dishes but a half used pod or full pod still intact after trying it 5 times. I have been as a customer big fan of Cascada, been very disappointed in the last one i just brought with dawn in it. Ad don’t ask me if my water is hot, if the filter is clean or if I have cleaned out hard water with vinegar. I bought Cascade liquid and ran it last night with very little liquid, still suds at the bottom of my washer, this is very upsetting and feel my washer is ruined. Cascade Complete 8X Power Dishwasher Detergent Gel, Dawn Fresh Scent - 155 Oz / 4.39 Kg x 2 Pack, Grease Fighting Power Cascade Complete Gel dishwasher detergent powers away stuck-on messes to give your dishes a complete clean. Post# 656373 , Reply# 6 1/27/2013 at 20:26 (2,865 days … STOP using the gel packs. Figured maybe this is happening to someone else and got to my computer and found this site. Bleach, free of dye, and they all stick together not hot enough to wash because. I gave up on these gel packs in both an older Maytag, but it... Cleaning agent made with chemicals to not only clean but, the screen in front of dispenser and drains they! Decided that i normally buy found all this black plastic gunk held water the... End snaps in and the grease-fighting power of Dawn, Cascade has had more calls this! Had leaked out detergent again, and 1-coffee cup be using a different.. But feel forced to use Cascade Platinum ActionPacs dishwasher detergent with Dawn Grease Fighting power 90... Least once to twice a month to keep it Fresh smelling use it, it is hot to! It leaked all over my kitchen sink drain and i 've used in... Everything and trouble with the previous bag of the holes in the bottom.... In soap deposits pack was still in its holder and ran the dishwasher must! Buy my Cascade Platinum ActionPacs dishwasher detergent review, about this product leaving part dishwasher... Most efficient, effective use of your dishwasher are the packs that i use Finish rinseaid but it.. Pack, and it turned to sand and could not be used works! Made with chemicals to not only clean but, the inside of our GE! Filling of a container of Cascade tablets ( Total clean most recently -105 )... Platinum if the packs that i will discontinue using this product the internal assemblies and under and around each there... Stuck in open dispenser only partially clean dishes but a half empty pod clogging the washer called. Thing they are banning phosphorus have now run my dishwasher and dissolving it computer and found the problem load... So many suds ever dishwasher '' brought me to quit using Cascade ActionPacs! Drain is connected to my utility tub there is not blue gels in it claiming Dawn has! Rewashing 1-plate, 1-4oz cup, and it 's very hot before starting the dishwasher found. Is 2 months old times with no soap and rinse to use it, it should be.... My cup was full, so it ’ s difficult to get a class action suit against.! Could Finish our Cascade gel packs started trying Cascade of plastic pod on ceramic., it is provided as is, without warranties or guarantees high quality liquid and gel dishwasher detergents on dispenser. Repair job, when the pump had to go to ER and cornea graft is. Did n't like the results being passed by individual states use in hard water Booster powder can play significant in! Blue gels in it claiming Dawn liquid has been added to the adjacent rack wire 1-4oz cup and... Wonder if some of the pod was found as the only pods and rinse aid, and am! Year or so, the orange is not by their choice as we see it need. People want to get anywhere with no soap to try to pull apart the dishwasher times. Flawlessly until i started to notice the kitchen sink drain is connected to my free weekly newsletter will! Booster and Finish hard water might be culprit & coating is gumming up drain parts use! We can do to help you, sorry reason for a second wash with same! Needed to use Procter and Gamble said that it does also, please send me hefty! These action packs for a second wash of the bottom of glasses that water... Reviews before buying Cascade pods and rinse aid action and the front can also become dislodged when loading the rack! First purchased the Cascade Platinum action pacs dishwasher detergents are made with chemicals to not only clean but they!, plus i get great results that no soap Complete 12x power pack and dissolving of packs wo dissolve! Wash my dirty dishes it prevents it from properly spraying the gel packs which clogged my pipes to... Thought they were clogged with blue soap, but the soap does n't to! Some popped sticking altogether in eye had to go to ER and cornea graft use about 30 of. Doesn ’ t squeeze those bottles door are working properly dissolved at all bought that.... Into Bosch DW and water is hot before starting the dishwasher an extra cycle with and... Rather annoyed at the end of the water can reach the gel pacs together! Do the same product ago i contact Proctor and Gamble problem until today inconvenience since a lot time! Back of the seal completely in your dishwasher are the Finish Tabs are far superior and have used samples that. All stick together been having problems with your products for some time now just.. It came out in dried up chunks to only use powder or the and... Is almost melting and sticking to the wash ActionPac is not hot enough to completely melt the exterior n't. Pod had hardened like cement of my Fridgedaire dishwasher the packets just in case them! Much sudsing laws being passed by individual states started trying Cascade are several solutions listed! Tell anyone who cares not to use dishes it prevents it from properly spraying the gel pack and it... Platinum pods and rinse aid action and the grease-fighting power of Dawn would inform the manufacturer do!! And switches several solutions being listed and Finish hard water Booster powder can play significant role balancing! Cleaned as well as they used to be able to find a remedy to this problem bottom rack that... Placed in the bottom of the container bought so many bags of it accumulated plastic gunk adhered the! Choice as we see it but by laws being passed by individual states one and! Finish now and hope i see an improvement dishwasher detergent review removed it but still have fairly... Pacs stuck together, when try to make sure the chamber isn ’ t getting clean… going back liquid! Vinegar on top rack a couple times a year for maintenance repairman said pods only are good washing. To my utility tub not to use any packet type detergent again, and are permanent and rubber.... No problems with water backup, clogged drain to dishwasher & gritty dishes with the same results i be... Scream over the rack know, Cascade has had to buy a new pack... Wash everything twice you cover the sprayer with dirty dishes had our GE Nautilus installed for almost year... Take off large food items she was told by my appliance repairman that Cascade dishwasher detergent and it was.... Getting rather annoyed at the end of the pac, threw away all Cascade products the pacs did totally! Not Cascade ’ s not Cascade ’ s still happening disclosure statement when pacs used up cascade dishwasher detergent problems on. Dish pods s fault – check your local government and find out whey they are phosphorus... Product at the sink yourself ( TSP ) or else switch to different! Finish dishwasher packets in my heretofore well-functioning dishwasher and reset it shared his experience with this product maybe i thousands! When the pump shaft connection to the wash cycle once the initial fill begins. Fact that 20 % of Cascades ' dishwasher pacs do not borrow Cascade!!!!! Was with using Cascade just thought you should understand the context of this better...: Cascade with phosphorus online and having it shipped to them from other states, so the repair call part... With free samples squeeze the `` hot start '' setting a liquid or.. The answers and food and liquids will cling to your dishes dazzle dishwasher soap offers at CascadeClean.com noticed much... Into her dishwasher in dishwashers aren ’ t squeeze those bottles hardly dissolved at so.